Performance Management, Service Plans and projects

Extensive experience of both large and small local authorities has been gained over the years and Trish is familiar with both rural and urban areas.

In the past local authorities used to be monitored through Audit Commission ‘ratings’ to deliver top quartile performance. However the lack of any prescribed performance system means that authorities have to be self-motivated and pro-active in ensuring their services are delivering at a high level without the involvement of a National performance framework.

My experience includes:

Performance monitoring and management – I have extensive experience of monitoring performance both at service level and strategically. I can support you to establish quarterly performance monitoring reports along with customer satisfaction and service standards. However, monitoring in itself doesn’t improve performance and staff need to be managed effectively in order to deliver for you.
Service planning – This follows on from Strategy development and priorities and actions should directly cascade down into service plans and individual staff work plans. Service improvement will improve if staff are involved and fully engaged in the development of your service plans.
Project management – much of my work is project management, driving projects to delivery and implementation. While I’m familiar with the Prince II methodology, my style is slightly more straightforward, although just as effective in delivering results. It is however vital to establish exactly what is required and to be clear of the outcomes expected in order to deliver fully.

Trish provided strong and experienced leadership of the Breckland Council Housing Team at a time when it was going through significant change and more latterly responding to the COIVD19 pandemic. As well as dealing with the immediate needs of running the service; she was also able to lay the foundations for the future of the service, reviewing key policies and procedures and kick-starting a review of how the service was structured. Trish was a valued member of the management team during her time at Breckland, and I would have no hesitation in recommending her for future appointments.
November 2020 – Rob Walker, Executive Director Place, Breckland District Council
Interim Housing Manager – six month role

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Tel: 07979 868676